STUDS Century City

I was able to make an appointment online and arrived a few minutes before. The store itself is a bit small and can feel crowded very quickly. I love the selection of earrings and studs but it can get expensive quickly. This is not your Claire’s free ear piercing with a purchase. The technician was very knowledgeable about what size would work with the piercing you want and location. She very carefully measured and double checked the location before piercing. They know what they’re doing. Great experience, a bit on the pricey side but if you want to be in safe, experienced hands. This is the way to go.

I don’t know if I just keep coming when the rudest employees are on but I have had two horrible experiences here customer service wise I had my piercings re-pierced in New Orleans so I’m really only going for a follow up. However, the last girl told me that she wouldn’t check my piercings because it hadn’t been long enough even though I’m getting my hair tangled on them and definitely need shorter backs, and the guy in New Orleans told me since they were mostly open. It probably wouldn’t take us long to heal, so not only would she not change my backs, She also told me if I even wanted her to look at them I had to make an appointment and they have nothing for a week , so I go in today to get my appointment and they said that they needed a physical ID. I was not told that when I made my appointment and when I went to show her my piercing and I touched my ear she freaked out about me possibly touching the counter afterwards and then give me hand sanitizer. I’m pretty sure people were touching their face and everything else in there . This place is awful. If I didn’t have to go there for follow-up care I would definitely go somewhere else.

Went today April 1st a little after they opened but before 11am. There were 3 employees there and one of the female employees who was “servicing us” was not polite. We asked her if they do the constellation style type piercings and she gave us a look & said “stacked piercings?” And then when we asked for jewelry changes and which ones would be best, she then made a comment about “if you were pierced correctly” that’s not a nice comment to make to people when they get piercings. Everyone’s body is different therefore certain piercings are different on everyone. I felt the employees didn’t really feel welcoming to help us out or inquire what style of piercings we were looking to get. If they had been more helpful and assisting we would’ve scheduled an appointment for another day as she said they were fully booked. The other two employees were just sitting in the corner eating. Definitely won’t be getting pierced at this location. Especially after seeing reviews from MONTHS ago and still the same service being provided. If this is what the company stands for when providing for their customers, it’s not a company I would want to support.